Call centers have become a cornerstone for business success across various sectors, whether commercial or service-oriented. These centers rely on advanced communication technologies to ensure seamless call flow, enhance productivity, and deliver high-quality customer service. Among the most prominent technologies used in this field are IP Phones (Internet Protocol Phones), which convert voice into digital data over the internet, offering lower costs and greater flexibility compared to traditional systems.
Modn Telecom, a leading provider of network and Voice over Internet Protocol (VoIP) solutions in Saudi Arabia, offers a wide range of innovative solutions to support call centers. Their services include setting up cloud-based PBX systems, connecting branches through secure VPN networks, and providing high-quality IP Phones from trusted brands like Grandstream.
In this article, we will conduct an objective comparison between Grandstream GRP2615 and Grandstream GRP2613 IP phones, focusing on their suitability for the needs of call centers.
Overview of Grandstream GRP2613
Grandstream GRP2613 is a professional-grade Carrier-Grade IP phone designed specifically for mass deployment and easy management. It supports up to 3 SIP accounts (or 6 in the W version with Wi-Fi 6 support), with 6 multipurpose line keys and 24 virtual multipurpose keys (VPKs). These features make it suitable for medium-sized call centers, where employees can handle multiple calls without complexity. According to Grandstream’s official specifications, the phone features a 2.8-inch (320x240 pixels) color LCD screen, with a swappable faceplate for logo customization, which helps reinforce brand identity in large call centers.
Grandstream GRP2613 includes dual Gigabit Ethernet ports (10/100/1000 Mbps) with built-in Power over Ethernet (PoE) support, reducing the need for additional power sources and simplifying installation in busy call center environments. Its maximum power consumption is 3.8W via PoE, making it highly energy-efficient. Additionally, it incorporates Noise Shield technology to reduce background noise, which is crucial in call centers with multiple concurrent calls. The phone also supports audio conferencing for up to 5 parties, enabling quick team coordination without requiring additional tools.
In the context of call centers, Grandstream GRP2613 stands out for its ability to handle low-to-medium call volumes, with features like a downloadable phonebook (up to 1,000 entries) and call history (up to 2,000 records). These features are critical as they allow efficient tracking of customer interactions, improving performance analytics. The phone also supports Zero-Touch Provisioning, which saves time when deploying dozens or hundreds of devices in a single call center.
Overview of Grandstream GRP2615
Grandstream GRP2615, a higher-end model in the series, is also designed for mass deployment but comes with advanced features that make it suitable for large call centers with complex management needs. It supports up to 16 SIP accounts, 10 line keys, and 40 multipurpose keys (MPKs), with the option to add an expansion module (GBX20) for additional keys. This makes it ideal for employees handling a large number of lines, such as supervisors in call centers. Its large 4.3-inch (480x272 pixels) color LCD screen provides better visibility of information, with a swappable faceplate for logo customization.
Grandstream GRP2615 includes built-in dual-band Wi-Fi (2.4GHz and 5GHz, with Wi-Fi 6 in newer versions) and Bluetooth, enabling wireless connectivity in mobile call centers or those with limited infrastructure. It also features dual Gigabit Ethernet ports with PoE, with a maximum power consumption of 7.4W via PoE. Noise Shield technology is included, along with HD Audio support for wideband audio, ensuring high clarity during long calls.
Grandstream GRP2615 excels in handling high call volumes, with features like 3-party conferencing, a phonebook supporting up to 2,000 entries, and a call history of up to 2,000 records. These capabilities are vital for advanced analytics and performance tracking, particularly in environments requiring line monitoring via Busy Lamp Field (BLF). Zero-Touch Provisioning is also available, ensuring smooth deployment in large call centers.
Design and Display Comparison
Both phones feature a distinctive and durable design, suitable for the busy office environments of call centers. Grandstream GRP2613 is more compact (203x193x52.1 mm, 554g), making it ideal for offices with limited space. In contrast, Grandstream GRP2615 is slightly larger (243x210x82.3 mm, 970g) but offers support for an expansion module. Both devices feature an adjustable stand with two angles and wall-mounting options.
Regarding the display, the GRP2613’s smaller 2.8-inch screen is suitable for basic displays such as caller IDs and call logs. The GRP2615’s larger 4.3-inch screen offers better visibility for multiple menus and virtual keys, reducing errors in fast-paced call centers. Both phones support swappable faceplates for branding customization, which is a critical feature for companies looking to enhance their brand identity.
Line and SIP Account Comparison
The number of lines is a crucial factor in call centers. Grandstream GRP2613 supports 6 line keys with 4 SIP accounts (or 6 in the W version), suitable for employees with medium workloads.
In contrast, Grandstream GRP2615 supports 10 line keys and 16 SIP accounts, making it ideal for large call centers where supervisors need to monitor multiple lines. This distinction is critical as it impacts scalability; the GRP2613 is sufficient for smaller centers, while the GRP2615 is preferred for high-density environments.
Network Connectivity and Audio Comparison
Both phones support dual Gigabit Ethernet ports with PoE, but the GRP2615 adds built-in Wi-Fi and Bluetooth, enabling wireless connectivity in mobile or infrastructure-limited call centers. Both offer HD Audio quality with support for codecs like G.722 and Opus, as well as Noise Shield technology. This is critical in call centers to ensure call clarity, particularly with features like Voice Activity Detection (VAD) and Acoustic Echo Cancellation (AEC) to reduce echo.
Features and Security Comparison
Common features include call hold, transfer, forwarding, and conferencing. The GRP2613 supports 5-party conferences, while GRP2615 focuses on 3-party conferences but offers more MPKs. Security features include AES 256-bit encryption, SRTP, and TLS in both models, along with support for GDMS (Grandstream Device Management System) for cloud-based management. This is crucial for call centers to protect against cyber threats.
Suitability for Call Centers
In call centers, Grandstream GRP2613 is ideal for smaller teams due to its simplicity and cost-effectiveness, while Grandstream GRP2615 suits larger teams with its advanced capabilities. Both devices support features like BLF for line monitoring, which is essential for operational efficiency.
Conclusion
The choice between Grandstream GRP2615 and GRP2613 depends on your call center’s specific needs. Modn Telecom is ready to provide support and installation for both devices, ensuring high performance and security. For more details, contact us now.