5 Key Benefits of VoIP Phones

 

Customer interactions are a vital part of any business. The better your customer service, the higher your customer retention rate and reputation. Furthermore, many customers are willing to pay more for an exceptional customer experience. However, providing excellent service can sometimes be challenging due to time constraints or other factors.

Therefore, it is crucial to utilize automated systems to improve customer service without the need to spend additional resources on human staff to deliver an exceptional experience. Fortunately, adopting VoIP phones can help your business connect with customers from anywhere.

In this article, we will explore five ways your investment in VoIP phones can improve customer service for your business.

1- Call Monitoring

Sometimes, a manager may need to listen to employee calls, whether to ensure adherence to call procedures, evaluate performance, or assist an employee in handling a difficult situation with a customer.

The call monitoring feature in VoIP phones makes this easy. If a manager needs to assist an employee or send a message, they can use the "Call Whisper" function, which allows the manager to send a message to the employee without the customer hearing it.

For instance, if you work in a sales environment, you might have a great suggestion on closing a deal. Instead of interrupting the call and potentially losing the sale, you can send a real-time message to ensure the deal is successful.

2- Call Analytics

It can be difficult for a manager to track employee performance, especially with a large team. However, by using VoIP phones to manage business calls, you can take advantage of call analytics to monitor employee performance.

For example, Is an employee spending too long with one customer? Or are they taking longer than expected to respond to customer inquiries? All this information is available in VoIP call analytics reports, which help you identify when an employee may need additional training or assistance.

You can also view statistics like average customer wait times, providing insight into what customers value most: speed or quality of service. This information helps improve future conversations about employee performance and highlights areas that need immediate improvement.

3- High-Quality Calls

It’s essential for customers to clearly hear what your employees are saying during calls. Proper understanding and focusing on the conversation require clear audio, free from interference from other sources. Unlike traditional phone systems, VoIP phone technology delivers high-definition audio, improving sound frequencies and providing clearer sound.

VoIP phones facilitate more effective communication, reducing errors and misunderstandings. This means that the customer won’t need to ask for additional clarifications, saving time for both parties. Therefore, investing in VoIP phones not only improves call quality but also creates a more productive and comfortable work environment.

4- Unified Communications with VoIP Phones

If you have employees working from different locations, either due to remote hiring or a shift to a remote work environment, it's essential to provide them with efficient means to communicate and collaborate. VoIP phones offer a variety of features, including instant messaging, video, and voice meetings.

VoIP technology enables employees to provide outstanding customer service from any location, eliminating the need for them to be physically present in the same place. Additionally, if an employee is unreachable, the VoIP system can redirect the call to another department to ensure customer needs are met.

Moreover, VoIP phones provide a quick way to exchange information, improving coordination among teams and boosting productivity with features like audio and video conferencing. This allows employees to meet and discuss ideas at any time.

5- Cost Savings

One of the most significant benefits of VoIP phones for businesses is cost reduction. This technology uses the internet to transmit calls instead of traditional phone lines, significantly reducing the high expenses typically associated with international or long-distance calls. You can make local and international calls at low rates, and sometimes calls are entirely free when using the same VoIP network or software.

Moreover, VoIP phones eliminate the need for companies to purchase expensive equipment, such as traditional phone systems. VoIP relies on existing devices like computers or smartphones, which means infrastructure costs are much lower. This not only reduces upfront costs but also saves on maintenance and technical support costs.

Additionally, VoIP phones contribute to reducing travel and meeting costs. With features like video calls and audio conferencing, remote teams can communicate and collaborate easily without the need to travel.

Popular Models of Snom VoIP Phones

Snom D712 Desk VoIP Phones

• Supports up to 4 SIP accounts for multitasking and call management.

• VPN support

• VLAN support

• Conference calling with up to 3 participants

• Do Not Disturb (DND) feature

• Handles up to 4 simultaneous calls

• Secure connection through SIP and TLS protocols

• PoE (Power over Ethernet) support

Snom D713 Desk VoIP Phones

• 38 keys in total

• Supports up to 6 SIP accounts

• 6 simultaneous calls

• Three-party conferencing

• PoE support

• 1000 contact entries

• IPv4 and IPv6 protocol support 

• TLS and SRTP provide robust protection for calls and sensitive data.

• Upgradeable for VPN support

Popular Models of Grandstream VoIP Phones

Grandstream GXP2170 VoIP Phones

• Supports 12 lines and 6 SIP accounts

• 5-way conference calls

• 4.3-inch color LCD screen (480x272)

• 48 BLF/one-touch digital keys on-screen

• Dual Gigabit ports with PoE support

• High-definition audio on speaker and headset

• Built-in Bluetooth for connecting headsets and mobile devices

Grandstream GXP1625 VoIP Phones

• 2 SIP accounts with 2 line keys

• 3-way conference calls

• 3 customizable XML programmable keys

• Dual 10/100 Mbps ports with PoE support

• High-quality audio on speaker and headset

• Supports EHS cushions for connecting Plantronics headsets

• 1000 contacts and up to 200 call logs

Grandstream GRP2603P IP VoIP Phones

• Supports 3 lines and 6 SIP accounts with 3 simultaneous calls

• Centralized device management via GDMS

• EHS support for popular headset brands

• Full-duplex speakerphone with high-definition sound

• Noise cancellation technology to reduce background noise

• Dual Gigabit Ethernet ports with PoE support

• 5-way audio conferencing for easy group calls

Conclusion

Modn Telecom Solutions has a strong partnership with industry leaders in communications and technology, allowing it to offer effective solutions to businesses to improve employee productivity and maintain customer satisfaction. Our technical team is qualified and experienced in installing voice and network solutions, using the best tools to resolve any technical issues.

We provide integrated solutions that include VPN services for secure data sharing, as well as VoIP solutions and call center systems for efficient call management. Our goal is to simplify processes and provide the best products through partnerships with leading companies in the field.